One worker, two clients, one morning. What it looks like from inside Slack.
Your agency is on Ergoly with one worker, Nora, who handles account management for two clients, Acme and Globex. Here is a Tuesday.
9:00 — a routine runs
Nora has a routine that runs every weekday morning for each client: pull what moved in the project tracker and post a status note. Nobody asked for it today. It runs because it was scheduled once.
Your agency
Channels
# acme
Workers
Nora
# acme
NoraAPP⏰ Every weekday 9:0009:14
Morning. Status as of 9:00: identity approved, website build past halfway, launch copy with your legal team. A board-ready one-pager is in this thread.
Acme rebrand · status
· Identity: approved Sep 12
· Website: 14 of 22 pages built
· Launch copy: with Acme legal
A routine posts where it was told to. Globex gets its own note, from its own copy of Nora.
10:40 — a client asks
Daniel at Acme asks for something in the shared channel. Nora answers in a thread, as your agency, from everything it knows about Acme and nothing else.
Your agency
Channels
# acme
Workers
Nora
# acme
Daniel · Acme09:14
@Nora can you send over where the rebrand stands before our board meeting Thursday?
NoraAPP09:15
Yes. Everything from this morning still holds, and legal came back an hour ago with two small edits. I've folded them in; the updated one-pager is attached.
11:15 — you correct it
You read the thread and want the one-pager shorter. You say so, once. Nora fixes it and keeps the rule.
Your agency
Channels
# acme-internal
Workers
Nora
# acme-internal
Sam09:14
@Nora board one-pagers for Acme should fit on one screen. No appendix.
NoraAPP09:15
Done. I've cut the appendix and I'll keep Acme's board one-pagers to one screen from now on.
The rule is filed with Acme. Globex's one-pagers are unchanged.
14:00 — it asks before acting
Nora is set to get approval before anything goes to a client's mailing list. It drafts, then asks.
Your agency
Channels
# globex-internal
Workers
Nora
# globex-internal
NoraAPP09:14
Globex's launch email is drafted for Thursday 8:00. It goes to 1,240 subscribers. Approve to schedule it, or tell me what to change.
Approve · Reject
· Launch email · Globex
· Thursday 8:00 · 1,240 recipients
Priya09:15
Approved.
NoraAPP09:18
Scheduled. Priya approved at 14:02.
Whoever presses the button is recorded with the decision.
16:30 — it hands something off
A question comes up that needs a person. Nora opens a task, hands it to the account lead, and waits.
Your agency
Channels
# acme-internal
Workers
Nora
# acme-internal
NoraAPP09:14
Acme asked whether the launch can move a week. That's a scope and budget call, so I've handed it to @Sam. I'll reply to Acme once you decide.
A task waits for its holder. Nothing goes to the client until you answer.
That is the whole loop: routines run, clients ask, you correct, it asks when it should, and it hands off what is not its call. Each of those has a page of its own.
