Ergoly Docs · Getting started

Getting started

View as Markdown

Your first correction

Say what you want done differently, once. The worker writes it down and files it with the right client, the right worker, or the whole company.

A worker learns the way a new hire does: by being told. You do not configure it. You correct it in the thread where the work happened, and it keeps the rule.

Your agency
# acme-internal
NoraAPP09:14

Here is the Acme weekly status draft. Three sections: done, in progress, blocked.

Sam09:15

@Nora Acme reads these on their phone. Lead with blocked, and keep the whole thing under 150 words.

NoraAPP09:18

Done, 128 words, blocked first. I've noted for Acme: lead with blocked, under 150 words. I'll keep to that for their status notes from now on.

The rule is filed with Acme, because it is about Acme. Globex is unchanged.

Where the rule goes

When a worker learns something, it asks itself who the thing is true for. A client's preference is filed with that client. A better way of doing the job is filed with the worker, so every client benefits. A rule for the whole agency is filed with the company. If it is not sure, it files narrower, and tells you where it put it.

Checking what it kept

Everything a worker remembers is a file you can read. Open the worker in control, choose the Knowledge tab, and pick the client from the context picker at the top. The note is there, in plain Markdown, and you can edit it. See Memory.

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