Internal client channels

Before a worker talks to Acme directly, give it a channel where your team can see what it would say. That channel is internal, because only your people are in it, but the work in it is about one client.

Setting it up

1. Create the channel in Slack with your own people in it.
2. Invite the worker. When it asks what the channel is for, press Internal channel, not the client.
3. Ask the worker for the client's work there: draft Acme's weekly status. Your team's copy answers, with Acme's folder in reach, so the draft is about Acme.
4. When the drafts are right, invite the worker to the channel Acme is in, and set that one up for Acme.

Your agency

Channels

# acme-internal

Workers

Nora

# acme-internal

Sam09:14

@Nora draft Acme's weekly status for Monday. Don't send anything.

NoraAPP09:15

Draft below. Blocked first, 131 words. Tell me what to change and I'll keep the rule for Acme.

Acme · weekly status · draft

• · Blocked: launch date needs Acme's sign-off
• · In progress: 14 of 22 pages
• · Done: identity approved

Priya09:18

Good. Swap the second line for the legal edits, then it's ready.

Why it is internal

Because your team's copy answers there, it knows the whole company: every client, every connection placed with the company. That is what you want backstage. In Acme's own channel, only Acme's copy answers, which knows less, on purpose. See Client separation.