Workers
View as MarkdownGroup DMs
A message to the worker and a few people at once. The people in it decide which client it is about.
A group DM is a direct message with the worker and two or more people. The worker answers in it, flat rather than in threads, and decides whose copy answers from who is present.
| Who is in the group | Who answers |
|---|---|
| Only your own people | Your team's copy |
| Your people and contacts linked to one client | That client's copy |
| Contacts linked to two different clients | Nobody. The message is dropped, because no single copy could answer without mixing clients. |